Last updated: [date] · Draft for review

1. Who we are

These terms apply to services provided by Ciel Studio ("Ciel", "we", "us"), [registered company name and SSM number], 11-1, Jalan 9/42, Taman Sejahtera, 51200 Kuala Lumpur, Malaysia. By using this website or engaging our services, you agree to these terms.

2. Our services

We provide branding, website design and development, social media, UGC, advertising, marketing and print design, and AI-assisted content. The exact scope of each project is set out in a written proposal or quotation.

3. Quotes and proposals

We don't have fixed prices. Every quote is based on the scope agreed after a consultation, and is valid for [30] days unless stated otherwise. Work outside the agreed scope is quoted separately.

4. Payments

Unless agreed otherwise, a deposit of [50%] is due before work starts, and the balance is due on completion. Invoices are payable within [14] days. Retainers are billed monthly in advance. We may pause work on overdue accounts.

5. Feedback and revisions

Each proposal states the number of revision rounds included. Additional rounds or changes of direction after approval may be charged. Please send consolidated feedback within the agreed timeline so we can keep the project on schedule.

6. Your materials

You confirm that any logos, images, text and other materials you give us are yours to use, or that you have permission to use them, and that they don't infringe anyone else's rights.

7. Ownership and portfolio use

Once full payment is received, ownership of the final approved deliverables passes to you. Drafts, unused concepts, working files and our own tools and templates remain ours unless agreed in writing. We may show completed work in our portfolio and social channels unless you ask us not to.

8. Third-party costs

Stock images, fonts, plugins, hosting, ad spend, printing and similar costs are billed to you or paid directly by you, and are subject to the third party's own terms.

9. Confidentiality

We keep your business information confidential and only use it to deliver your project. We're happy to sign a separate NDA when needed.

10. Cancellation

Either party may end a project with written notice. Work completed up to that date is payable, and deposits are non-refundable once work has started. Retainers can be cancelled with [30] days' notice.

11. Liability

We take care with everything we make, but we're not liable for indirect or consequential losses. Our total liability for any project is limited to the fees paid for that project. You're responsible for checking final content, including legal and regulatory claims, before it's published.

12. Governing law

These terms are governed by the laws of Malaysia, and the courts of Kuala Lumpur have jurisdiction. Clients outside Malaysia are welcome; any local requirements can be added to the project agreement.

13. Contact

Questions about these terms: hello@ciel.my · 014 6262 923.

Last updated: [date] · Draft for review · Notis Privasi dalam Bahasa Melayu: [to be added]

This notice explains how Ciel Studio collects, uses and protects your personal data in line with Malaysia's Personal Data Protection Act 2010 (PDPA), as amended.

1. Data we collect

When you contact us, send an enquiry or work with us, we may collect your name, company, email address, phone or WhatsApp number, project details and billing information. When you visit this website, we may collect basic technical data such as your browser type and pages viewed, through cookies, if you allow them.

2. Why we use it

We use your data to reply to enquiries, prepare proposals, deliver our services, send invoices, keep records required by law, and, only with your consent, send occasional updates about our work. You can opt out of updates at any time.

3. Who we share it with

We don't sell your data. We may share it with service providers who help us run the studio, such as email, cloud storage, hosting, accounting and payment providers, and with collaborators working on your project, all under confidentiality. We may disclose data where required by law.

4. Transfers outside Malaysia

Some of our providers store data on servers outside Malaysia. When this happens, we take reasonable steps to make sure your data is protected to a standard similar to the PDPA.

5. How long we keep it

We keep personal data only as long as needed for the purposes above, or as required for tax and accounting records, and then delete or anonymise it.

6. Keeping it safe

We use reasonable technical and organisational measures to protect your data from loss, misuse and unauthorised access. If a data breach affects you, we'll notify you and the authorities as required by law.

7. Your rights

You may ask to access or correct your personal data, withdraw consent, or limit how we process it, including for direct marketing. Send your request to the contact below and we'll respond within the time required by the PDPA. A small fee may apply to access requests where permitted.

8. Cookies

We use essential cookies to make this site work. Analytics and marketing cookies are only used if you allow them. You can change your choice at any time with cookie settings.

9. Contact

For privacy questions or data requests: Ciel Studio, 11-1, Jalan 9/42, Taman Sejahtera, 51200 Kuala Lumpur · hello@ciel.my · 014 6262 923.